Job Description

Dessert Artisan (Team Member)

As a Dessert Artisan (Team Member) at Hampton Chocolate Factory, you'll play a key role in creating memorable, one-of-a-kind experiences for every guest. You'll bring energy, enthusiasm, and attention to detail to each shiftwhether you're preparing treats, working the register, or engaging with guests.

In this hands-on role, you'll help keep the store clean, organized, and running smoothly. You'll work side-by-side with your team to ensure high standards of service, product quality, and store presentation. From learning recipes to mastering daily routines, you'll be part of a collaborative and fast-paced environment that thrives on excellence and hospitality.

We're looking for someone who communicates clearly, works well under pressure, and brings a positive, can-do attitude to every shift. You enjoy working with others, take pride in your work, and are excited to grow within a company that values teamwork, creativity, and guest satisfaction.

Our Culture

At Hampton Chocolate Factory, our mission is to create a 'one-of-a-kind memorable experience' driven by 5 core values:

1. We Perform with a Positive Mental Attitude.
2. We are Always Strive to Be the Best.
3. We are Always Willing to Learn.
4. We Deliver with Diligence and Proactivity.
5. We are an Artisan, First.

What You'll Get

• A rewarding work culture
• Competitive pay including tips
• Clear pathways for career advancement within our rapidly expanding organization.

You Will

• Craft "Instagram-worthy" desserts that reflect the Hampton Chocolate Factory brand and exceed guest expectations.
• Partner with leadership and team members to consistently deliver a "one-of-a-kind" guest experience on every shift.
• Support daily operations by staying organized, following routines, and keeping service areas clean, stocked, and guest-ready.
• Maintain a positive, energetic presence and help set the tone during busy or high-pressure shifts.
• Model and reinforce daily habits that support a smooth, efficient, and high-performing work environment.
• Communicate guest feedback or operational insights to leadership to help drive improvements.
• Stay engaged during new product rollouts and assist with team training to ensure consistent execution.
• Uphold food safety, cleanliness, and company standards to maintain a safe and welcoming space for both guests and staff.
• Utilize tools like Toast, 7Shifts, and Slack to stay informed and help guide new team members in navigating systems.
• Help maintain strong organization and flow across both front and back-of-house areas.
• Take an active role in onboarding, mentoring, and training new team members with patience, clarity, and encouragement.
• Lead by example to help new hires build confidence and adopt best practices aligned with Hampton's service standards.
• Support team goals by staying focused on service, speed, quality, and teamwork throughout each shift.
• Participate in team huddles and communicate store updates with energy and clarity.
• Represent Hampton Chocolate Factory with professionalism, hospitality, and a team-first mindset on every shift.

What You'll Need

• A genuine passion for delivering outstanding guest experiences, desserts and sharing knowledge with others.
• 12 years of experience in fast-paced food & beverage or hospitality environments; experience in desserts or pastries is a plus, but not required.
• Must be at least 16 years of age.
• Demonstrated ability to support new team members through clear instruction, patience, and encouragement.
• Passionate about learning and developmentwith a drive to grow personally and help others grow within their roles.
• Reliable, punctual, and consistent in modeling company standards and daily operations.
• A team-first mindset with strong collaboration and communication skills.
• Able to give and receive feedback constructively, always focused on improvement and support.
• Strong attention to detail when following and teaching operational procedures, food safety guidelines, and service standards.

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