Pay Rate: $20/hr
Summary:
Training hours and location: Warwick, RI for training and Nesting
Starts 4/6/2026
8:30am - 5:00pm Monday - Friday EST
Post-training hours and location: 8:00am - 6:00pm EST, may receive shift anywhere between those hours
Transition to a work-from-home model after training
Must come into office for system issues or monthly team meetings
Strong home internet connection required (at least 50 Mbps)
Responsibilities:
Communicate with customers via telephone using strong communication skills, active listening, and empathy
Drive solutions that best meet the customer's needs
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
Support special product and/or service campaigns as needed, or as requested by the customer
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry
Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Requirements:
Must live within one hour commute of Warwick, RI
Training will be in-office for a designated duration with no time off allowed
Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday
Must be flexible regarding the ability to work overtime and shift changes based on business needs
Able to work in a stationary position 75% of the time
Required Skills:
Suggested 2 years of experience in Customer Service; Prior Call Center experience is highly preferred
Experience navigating multiple screens while delivering a good customer experience
Strong computer/keyboard skills as well as analytical and problem-solving skills
Quickly grasps information and efficiently solves verbal challenges with strategic thinking
Communicates complex verbal and written concepts with ease
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
Professionally demonstrate empathy to others
Preferred Skills:
High School diploma, GED, some college experience, trade, or professional certification
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style
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